极致服务：创造不可思议的客户体验 = Legendary service：the key is to care

Main Authors: (Blanchard, Ben) 布兰佳 (Blanchard, Ben) (著); (Cuff, Kathy) 卡夫 (Cuff, Kathy) (著); (Halsey, Vicki) 哈尔西 (Halsey, Vicki) (著)
Group Author: 王霆 (译)
Published: 中国人民大学出版社
Publication Dates: 2021
Call Number: F274/4282-5