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CLC: F - 经济
Language: Chinese
Branch: 嘉定分馆(新馆)
Circulation Type: Preserved Collection
Filter Related Topics: 企业管理 AND 商业服务
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1
极致服务 以客户为中心的服务之道

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Main Authors: 日 上阪徹 (1966- ) ((日)上阪徹著)
Group Author: 吴伟丽 (译)
Published: 机械工业出版社
Publication Dates: 2020
Call Number: F563.136/2172
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2
值得信赖的顾问 成为客户心中无可替代的人

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Main Authors: 美 梅斯特 Maister, David H ((美)大卫·梅斯特(David H. Maister)，(美)查理·格林(Charles H. Green)，(美)罗伯特·加弗德(Robert M. Galford)著); 美 格林 Green, Charles H; 美 加弗德 Galford, Robert M
Group Author: 吴卫军 (译); 李东旭 (译)
Published: 机械工业出版社
Publication Dates: 2018
Call Number: F274/4942-5
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3
让客户惊叹！你的服务将超乎想象

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Corporate Authors: 美 绩效研究协会公司
Group Author: 刘艳霞 (译)
Published: 电子工业出版社
Publication Dates: 2017
Call Number: F274/2013
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4
魔力服务 创造非凡顾客体验的82个技巧 real-world tips & techniques for the service front lines

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Main Authors: 美 托波雷克 Toporek, Adam ((美)亚当·托波雷克(Adam Toporek)著)
Group Author: 刘蕾 (译)
Published: 中国人民大学出版社
Publication Dates: 2017
Call Number: F274/5031
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5
服务力 创造价值的关键力量

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Main Authors: 海尔 (海尔著)
Published: 机械工业出版社
Publication Dates: 2015
Call Number: F272.92/3129-1
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6
变诉为金 Ⅱ 客户投诉管理与处理艺术

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Main Authors: 孙凯民 (孙凯民著)
Published: 中国纺织出版社
Publication Dates: 2014
Call Number: F274/1427#2
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7
客户不要解释要效果

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Main Authors: 彭龙 (彭龙著)
Published: 新华出版社
Publication Dates: 2012
Call Number: F274/4140
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8
金爵曼客户服务手册 一流服务一流员工 treating your customers like royalty

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Main Authors: 美 维恩兹威格 阿里 ((美)阿里·维恩兹威格著)
Group Author: 周晶 (译)
Published: 广东经济出版社
Publication Dates: 2012
Call Number: F274-62/2168
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9
别笑，这才是最牛的服务

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Main Authors: 程艳芳 (程艳芳编著)
Published: 中国华侨出版社
Publication Dates: 2012
Call Number: F274/2954
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10
爱＠客户 微时代的危机公关 new rules for a social media world

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Main Authors: 山克曼 Shankman, Peter (彼得·山克曼(Peter Shankman)著)
Group Author: 钱峰 (译)
Published: 中国人民大学出版社
Publication Dates: 2012
Call Number: F274/2746-1
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11
一分钟优质服务 迪士尼乐园的卓越服务法则 keys to providing great service like disney world

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Main Authors: 美 莱夫勒 Loffler, Bruce ((美)布鲁斯·莱夫勒著)
Group Author: 陈姗姗 (译)
Published: 金城出版社
Publication Dates: 2011
Call Number: F274/4954
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12
客户服务管理工作细化执行与模板

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Main Authors: 程淑丽 (程淑丽编著)
Published: 人民邮电出版社
Publication Dates: 2011
Call Number: F274/2931-5
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13
与客户有效沟通的N个技巧

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Main Authors: 俞慧霞 (俞慧霞编著)
Published: 中国纺织出版社
Publication Dates: 2011
Call Number: F274/8251-1
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15
服务保证的设计及其有效性 消费者心理距离视角的实验研究

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Main Authors: 金立印 (金立印著)
Published: 复旦大学出版社
Publication Dates: 2011
Call Number: F274/8107
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16
客服的奥秘 当代美国客户服务业全景纪实 customer service and what it reveals about our world and our lives

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Main Authors: 美 耶林 Yellin, Emily ((美)Emily Yellin著)
Corporate Authors: 派力
Published: 企业管理出版社
Publication Dates: 2011
Call Number: F274/1449
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17
赢在服务

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Main Authors: 汪泰 (汪泰编著)
Published: 北京工业大学出版社
Publication Dates: 2011
Call Number: F274/3159-1
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18
销售应该懂营销 客户开发与管理的5堂培训课

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Main Authors: 贾昌荣 (贾昌荣著)
Published: 中国经济出版社
Publication Dates: 2010
Call Number: F274/1864-6
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19
客服人员超级口才训练 客服人员与顾客的135次沟通实例

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Main Authors: 程淑丽 (程淑丽著)
Published: 人民邮电出版社
Publication Dates: 2010
Call Number: F274/2931-2
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20
提升客户服务金牌手册

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Main Authors: 阿杰 (阿杰编著)
Published: 中国三峡出版社
Publication Dates: 2010
Call Number: F274/7243
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