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1
外卖骑手这样做 从“小白”到“跑单王”

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Main Authors: 李静莎 (李静莎编著)
Published: 中华工商联合出版社
Publication Dates: 2020
Call Number: F726.93/4454
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2
AI进化论 解码人工智能商业场景与案例

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Corporate Authors: 亿欧智库
Published: 电子工业出版社
Publication Dates: 2018
Call Number: F719.0-39/2780
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3
网店客服实操

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Main Authors: 崔恒华 网络营销 (崔恒华编著)
Published: 电子工业出版社
Publication Dates: 2018
Call Number: F713.365.2/2292-9
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4
银行厅堂客服力

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Main Authors: 朱锐 (朱锐，朱文浩著); 朱文浩
Published: 中信出版集团股份有限公司
Publication Dates: 2018
Call Number: F830.4/2987
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5
值得信赖的顾问 成为客户心中无可替代的人

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Main Authors: 美 梅斯特 Maister, David H ((美)大卫·梅斯特(David H. Maister)，(美)查理·格林(Charles H. Green)，(美)罗伯特·加弗德(Robert M. Galford)著); 美 格林 Green, Charles H; 美 加弗德 Galford, Robert M
Group Author: 吴卫军 (译); 李东旭 (译)
Published: 机械工业出版社
Publication Dates: 2018
Call Number: F274/4942-5
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6
电子服务价值共创 基于人机交互的视角

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Main Authors: 李雷 (李雷著)
Published: 科学出版社
Publication Dates: 2017
Call Number: F713.36/4416-3
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7
魔力服务 创造非凡顾客体验的82个技巧 real-world tips & techniques for the service front lines

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Main Authors: 美 托波雷克 Toporek, Adam ((美)亚当·托波雷克(Adam Toporek)著)
Group Author: 刘蕾 (译)
Published: 中国人民大学出版社
Publication Dates: 2017
Call Number: F274/5031
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8
跟我学汽车客服 汽车客服人员入职必读

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Main Authors: 王靖 (王靖编著)
Published: 广东经济出版社
Publication Dates: 2017
Call Number: F407.471.5/1101-2
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9
餐饮旺店服务与管理细节一本通

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Main Authors: 陈凤君 (陈凤君编著)
Published: 中国铁道出版社
Publication Dates: 2017
Call Number: F719.3/7271
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10
服务互动、顾客体验与服务管理逻辑

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Main Authors: 黎建新 (1966-) (黎建新，刘洪深，何昊著); 刘洪深 (1977-); 何昊 管理学
Published: 经济管理出版社
Publication Dates: 2016
Call Number: F274/2910-2
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11
生鲜超市工作手册 水产篇

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Corporate Authors: 日 食品商业编辑部
Group Author: 周征文 (译)
Published: 东方出版社
Publication Dates: 2016
Call Number: F717.6-62/8603-4
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12
生鲜超市工作手册 日配篇

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Corporate Authors: 日 食品商业编辑部
Group Author: 孙传玲 (译)
Published: 东方出版社
Publication Dates: 2016
Call Number: F717.6-62/8603-3
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13
酒店（宾馆）前厅技能培训与管理实务

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Main Authors: 李笑 (李笑主编)
Published: 经济管理出版社
Publication Dates: 2016
Call Number: F719.2/4488-1
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14
陪你“接”车每一天 汽车服务顾问1080问 全彩印刷

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Main Authors: 刘汉涛 (刘汉涛编著)
Published: 电子工业出版社
Publication Dates: 2016
Call Number: F407.471.5/0433
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15
生鲜超市工作手册 肉禽篇

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Corporate Authors: 日 食品商业编辑部
Group Author: 余湘萍 (译)
Published: 东方出版社
Publication Dates: 2016
Call Number: F717.6-62/8603-2
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16
生鲜超市工作手册 蔬果篇

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Corporate Authors: 日 食品商业编辑部
Group Author: 刘波 (译)
Published: 东方出版社
Publication Dates: 2016
Call Number: F717.6-62/8603-5
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17
服务就要做到极致 用心服务铸造雷克萨斯星丘店的销售奇迹

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Main Authors: 日 志贺内泰弘 ((日)志贺内泰弘著)
Group Author: 潘小多 (译)
Published: 中信出版集团股份有限公司
Publication Dates: 2016
Call Number: F431.364/4344
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18
新编现代酒店星级服务与培训一本通

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Main Authors: 张浩 (张浩主编)
Published: 北京工业大学出版社
Publication Dates: 2016
Call Number: F719.2/1231-8
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19
生鲜超市工作手册 POP篇

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Main Authors: 日 中山政男 ((日)中山政男著)
Group Author: 刘波 (译)
Published: 东方出版社
Publication Dates: 2016
Call Number: F717.6-62/8603-1
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20
新编现代物业规范管理与服务实用全书

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Main Authors: 张浩 (张浩主编)
Published: 北京工业大学出版社
Publication Dates: 2016
Call Number: F293.347/1231-2
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