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1
这样服务最优秀 优秀服务必做的25件事

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Main Authors: 李功成 (李功成编著)
Published: 中国华侨出版社
Publication Dates: 2010
Call Number: F718/4415
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2
零缺无陷 中国零缺陷管理首席专家杨钢省思录

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Main Authors: 杨钢 (杨钢著)
Published: 北京大学出版社
Publication Dates: 2006
Call Number: F273.2/4987-1
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