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1
开源IT运维管理软件 iTop实施指南

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Main Authors: 长河 商业服务 (长河，付剑波著); 付剑波
Published: 电子科技大学出版社
Publication Dates: 2017
Call Number: F49/4731
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2
顶级客服就是顶级产品

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Main Authors: 吴炎欣 (吴炎欣编著)
Published: 辽海出版社
Publication Dates: 2015
Call Number: F274/6897
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3
做最好的营业厅

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Main Authors: 程华汉 (程华汉著)
Published: 广东旅游出版社
Publication Dates: 2014
Call Number: F274/2923-2
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4
新编酒店员工培训教程

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Main Authors: 肖云山 (肖云山编著)
Published: 江苏美术出版社
Publication Dates: 2013
Call Number: F719.2/4212
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5
店员易犯的88个错误

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Main Authors: 赵凡禹 (赵凡禹主编)
Published: 立信会计出版社
Publication Dates: 2010
Call Number: F718/4872
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6
金牌服务 电力企业服务文化读本

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Main Authors: 陈步峰 (陈步峰，李星洲著); 李星洲
Published: 新华出版社
Publication Dates: 2009
Call Number: F407.616/7222
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7
美国式服务 最到位服务人员自述成长经历

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Main Authors: 伊萨 (伊萨著)
Published: 中国商业出版社
Publication Dates: 2005
Call Number: F279.712.3/2242
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8
赢得忠诚顾客

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Main Authors: 美 蒂姆 保罗 ((美)保罗·蒂姆著); 美 Timm Paul R.
Group Author: 李旭大 (译)
Published: 宇航出版社
Publication Dates: 2004
Call Number: F715/4244-1
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9
客户服务经理业务手册 掌握工作方法与技巧的捷径

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Main Authors: 方明 (方明编著)
Published: 机械工业出版社
Publication Dates: 2003
Call Number: F274-62/0260
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10
完美的顾客关怀

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Main Authors: 英 仲斯 泰德 (泰德·仲斯著); 英 Johns T.
Group Author: 马越 (译); 徐德才 (译); 郑汸 (译)
Published: 湖南人民出版社
Publication Dates: 2000
Call Number: F715/2248-1
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