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1
财务共享服务

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Main Authors: 张庆龙 (张庆龙编著)
Published: 中国人民大学出版社
Publication Dates: 2022
Call Number: F275/1204-5
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2
数字平台增值服务运作管理决策研究

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Main Authors: 豆国威 (豆国威[等]著); 林旭东; 郭海男; 范璧
Published: 知识产权出版社
Publication Dates: 2022
Call Number: F490.6/1165
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3
“保险+健康服务”商业模式研究

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Main Authors: 戴锦 (戴锦著)
Published: 经济科学出版社
Publication Dates: 2022
Call Number: F842.625/4887
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4
大国金融的使命 金融服务新发展格局的实践路径

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Corporate Authors: 径山报告课题组
Published: 中信出版集团股份有限公司
Publication Dates: 2022
Call Number: F832/2252
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5
这才是服务设计

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Main Authors: (德) 斯蒂克多恩 Stickdorn,Marc ((德)马克·斯蒂克多恩(Marc Stickdorn)[等]编著); 霍梅斯 Hormess,Markus; 劳伦斯 Lawrence,Adam; 施奈德 Schneider,Jakob
Group Author: 吴海星 (译)
Published: 人民邮电出版社
Publication Dates: 2022
Call Number: F719/4844-4
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6
为客户服务是华为存在的唯一理由

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Main Authors: 夏忠毅 (夏忠毅编著)
Published: 中信出版集团股份有限公司
Publication Dates: 2022
Call Number: F632.765.3/3141-170
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7
ITIL与DevOps服务管理案例实践

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Main Authors: 刘通 (刘通[等]著)
Published: 哈尔滨工业大学出版社
Publication Dates: 2022
Call Number: F49/0433-4
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8
服务设计

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Main Authors: 王祥 (王祥，李亦文编著); 李亦文
Published: 化学工业出版社
Publication Dates: 2022
Call Number: F719/1132-2
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9
饿了么质量体系搭建实战

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Main Authors: 张丙振 (张丙振, 檀飞翔等著); 檀飞翔
Published: 机械工业出版社
Publication Dates: 2021
Call Number: F726.93/1215
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10
ISO/IEC 20000-1 2018《信息技术 服务管理体系》理解与实施

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Main Authors: 李艳杰 (中国电子技术标准化研究院编)
Corporate Authors: 中国电子技术标准化研究院
Published: 中国标准出版社
Publication Dates: 2021
Call Number: F49-65/4454
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11
电商多平台客服实战 淘宝、京东、拼多多

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Main Authors: 崔恒华 (崔恒华，孙效宸编著); 孙效宸
Published: 电子工业出版社
Publication Dates: 2021
Call Number: F713.36/2292-1
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12
中国小微企业金融服务报告 2019-2020

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Corporate Authors: 中国人民银行; 中国银行保险监督管理委员会
Published: 中国金融出版社
Publication Dates: 2021
Call Number: F279.243/5687-4
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13
民航客舱设备与客舱服务

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Main Authors: 于莉 (于莉，于传奇编); 于传奇
Published: 化学工业出版社
Publication Dates: 2021
Call Number: F560.9/1449-3
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14
跨境电子商务客服与沟通

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Main Authors: 樊金琪 (樊金琪，吴莎莎主编); 吴莎莎
Published: 电子工业出版社
Publication Dates: 2021
Call Number: F713.36/4881-4
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15
跨境电商客户服务

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Main Authors: 徐婷 (徐婷，仝玺主编); 仝玺
Published: 天津社会科学院出版社
Publication Dates: 2021
Call Number: F713.36/2244-5
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16
商场超市卖场服务与生鲜管理

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Corporate Authors: 新零售运营管理项目组
Published: 化学工业出版社
Publication Dates: 2021
Call Number: F717/0123
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17
区域经济、实体经济与金融支持

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Main Authors: 杨德勇 (杨德勇等著)
Published: 经济科学出版社
Publication Dates: 2021
Call Number: F832/4921
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18
IT运维服务管理

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Main Authors: 王薇薇 (王薇薇[等]编著)
Published: 机械工业出版社
Publication Dates: 2021
Call Number: F49/1144-1
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19
中国农村金融服务报告 2020

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Main Authors: 王信 (王信主编)
Corporate Authors: 中国人民银行 农村金融服务研究小组
Published: 中国金融出版社
Publication Dates: 2021
Call Number: F832.35/5687-6
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20
财务共享服务中心的构建与运行 以河南投资集团为例

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Main Authors: 谢香兵 (谢香兵，赵彦锋，郭金鹏等著); 赵彦锋; 郭金鹏
Published: 社会科学文献出版社·皮书出版分社
Publication Dates: 2021
Call Number: F832.39/3727
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