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1
极致服务 以客户为中心的服务之道

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Main Authors: 日 上阪徹 (1966- ) ((日)上阪徹著)
Group Author: 吴伟丽 (译)
Published: 机械工业出版社
Publication Dates: 2020
Call Number: F563.136/2172
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2
员工个人品牌对服务品牌忠诚的影响机制研究 基于传媒行业的实证分析

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Main Authors: 陈刚 (陈刚著)
Published: 天津大学出版社
Publication Dates: 2017
Call Number: F274/7272-2
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3
服务互动、顾客体验与服务管理逻辑

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Main Authors: 黎建新 (1966-) (黎建新，刘洪深，何昊著); 刘洪深 (1977-); 何昊 管理学
Published: 经济管理出版社
Publication Dates: 2016
Call Number: F274/2910-2
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4
基于服务公平性的顾客满意与顾客忠诚关系研究

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Main Authors: 曹礼和 (1965-) (曹礼和著)
Published: 湖北人民出版社
Publication Dates: 2015
Call Number: F274/5632
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5
面向可持续发展的企业产品服务系统价值流管理

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Main Authors: 李晓 (李晓，刘正刚著); 刘正刚
Published: 中国社会科学出版社
Publication Dates: 2013
Call Number: F279.23/4460-1
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7
大规模定制化服务创新

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Main Authors: 李靖华 (1970.11-) (李靖华等著)
Published: 科学出版社
Publication Dates: 2009
Call Number: F274/4402
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