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1
让客户惊叹！你的服务将超乎想象

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Corporate Authors: 美 绩效研究协会公司
Group Author: 刘艳霞 (译)
Published: 电子工业出版社
Publication Dates: 2017
Call Number: F274/2013
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2
服务互动、顾客体验与服务管理逻辑

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Main Authors: 黎建新 (1966-) (黎建新，刘洪深，何昊著); 刘洪深 (1977-); 何昊 管理学
Published: 经济管理出版社
Publication Dates: 2016
Call Number: F274/2910-2
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