顾客至上：赢得顾客忠诚的12条黄金法则 = Customer loyalty：how to earn it, how to keep it

Main Authors: 美 格里芬 Griffin, Jill ((美)吉尔·格里芬(Jill Griffin)著)
Group Author: 匡安玲 (译)
Published: 汕头大学出版社
Publication Dates: 2010
Call Number: F713.50/4964-2