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1
客服域人工智能训练师

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Main Authors: 赵溪 管理学 (赵溪, 苏钰, 子任著); 苏钰; 子任
Published: 清华大学出版社
Publication Dates: 2021
Call Number: F274-39/4831-1
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2
金融科技之智能客服

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Main Authors: 陈晓华 (陈晓华，李宝民，吕艳主编); 李宝民; 吕艳
Published: 北京邮电大学出版社
Publication Dates: 2020
Call Number: F626.3-39/7262
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3
数据挖掘技术在银行客户关系管理中的应用

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Main Authors: 郭俊凤 (郭俊凤, 曹瑜著); 曹瑜
Published: 吉林大学出版社
Publication Dates: 2020
Call Number: F830.49/0427
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4
线上酒店客户关系管理研究 基于顾客满意与忠诚的视角

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Main Authors: 王书侠 (王书侠著)
Published: 中国原子能出版社 2021重印
Publication Dates: 2020 2021重印
Call Number: F726.93-39/1152
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5
数字时代银行网点转型

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Main Authors: 高钧 (高钧，胡庆能等著); 胡庆能
Published: 中信出版集团股份有限公司
Publication Dates: 2020
Call Number: F830.33-39/0287
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6
中国P2P借贷服务行业发展报告 2018

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Corporate Authors: 零壹财经·零壹智库
Published: 中国经济出版社
Publication Dates: 2019
Call Number: F832.4-39/1413-2
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7
金融服务业的云计算

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Main Authors: 意 尼克莱蒂 Nicoletti, Bernardo ((意)伯纳多·尼克莱蒂(Bernardo Nicoletti)著)
Group Author: 陈冰 (译)
Published: 经济管理出版社
Publication Dates: 2019
Call Number: F830-39/7244
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8
智能客户服务技术与应用

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Main Authors: 朱频频 (朱频频主编)
Published: 中国铁道出版社
Publication Dates: 2019
Call Number: F274-39/2922-1
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9
中国P2P借贷服务行业发展报告 2017

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Corporate Authors: 零壹财经·零壹智库
Published: 中国经济出版社
Publication Dates: 2018
Call Number: F832.4-39/1413-1
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10
服务设计+ 通信应用实践

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Main Authors: 季鸿 女 (季鸿，张云霞，何菁钦编著); 张云霞 女; 何菁钦 女
Published: 清华大学出版社
Publication Dates: 2018
Call Number: F606.3/2431
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11
2017中国网络借贷行业蓝皮书

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Main Authors: 王家卓 (王家卓，徐红伟主编); 徐红伟
Published: 清华大学出版社
Publication Dates: 2018
Call Number: F832.4-39/1132-4
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12
未来智能银行 金融科技与银行新生态

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Main Authors: 张晓朴 金融学 (张晓朴，姚勇等著); 姚勇
Published: 中信出版集团股份有限公司
Publication Dates: 2018
Call Number: F830.33-39/1264
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13
信任与数据 身份与数据共享的创新框架 a new framework for identity and data sharing

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Main Authors: 美 哈乔诺 Hardjono, Thomas ((美)托马斯·哈乔诺，(美)大卫·舍瑞尔，(美)阿莱克斯·彭特兰编著); 美 舍瑞尔 Shrier, David; 美 彭特兰 Pentland, Alex Sandy
Group Author: 陈浩 (译)
Published: 经济科学出版社
Publication Dates: 2018
Call Number: F830-39/6023
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14
电子服务价值共创 基于人机交互的视角

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Main Authors: 李雷 (李雷著)
Published: 科学出版社
Publication Dates: 2017
Call Number: F713.36/4416-3
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15
移动金融服务场景化的顾客价值与关系质量研究

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Main Authors: 于萍 (于萍著)
Published: 北京工业大学出版社
Publication Dates: 2017
Call Number: F832-39/1441
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16
互联网+服务 重新定义商业服务之道

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Main Authors: 周锡冰 管理学 (周锡冰著)
Published: 人民邮电出版社
Publication Dates: 2016
Call Number: F719-39/7283
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17
2015中国网络借贷行业蓝皮书

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Main Authors: 王家卓 (王家卓，徐红伟主编); 徐红伟
Published: 清华大学出版社
Publication Dates: 2016
Call Number: F832.4-39/1132-2
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18
互联网+ 现代物业服务4.0

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Main Authors: 苏宝炜 (苏宝炜, 李薇薇编著); 李薇薇
Published: 中国经济出版社
Publication Dates: 2016
Call Number: F293.33-39/4339
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19
实时智能银行

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Main Authors: 赵志宏 管理科学 (赵志宏著)
Published: 中国金融出版社
Publication Dates: 2015
Call Number: F830.33-39/4843
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20
社区商务方式 传统企业互联网转型案例

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Main Authors: 张林先 (张林先，张兴旺著); 张兴旺
Published: 机械工业出版社
Publication Dates: 2015
Call Number: F719/1242
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