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1
电子金融服务

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Main Authors: 陈进 (陈进, 崔金红编著); 崔金红
Published: 浙江大学出版社
Publication Dates: 2010
Call Number: F830.49/7233-1
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服务建模 原理与应用 principles and applications

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Main Authors: 芬 雷伊塞宁 Raisanen, Vilho (Vilho Raisanen著)
Group Author: 吴晓波 (译); 陈琦 (译); 严素蓉 (译)
Published: 浙江大学出版社
Publication Dates: 2010
Call Number: F713.36/1623
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3
服务科学 基础、挑战和未来发展 Fundamentals,Challenges and Future Developments

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Main Authors: 德 斯特劳斯 B. Stauss, Bernd ((德)Bernd Stauss等编); 德 Engelmann Kai; 德 Kremer Anja; 德 Luhn Achim
Group Author: 吴健 (译); 李莹 (译); 邓水光 (译)
Published: 浙江大学出版社
Publication Dates: 2010
Call Number: C93-05/4824
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4
现代服务业 特征、趋势和策略

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Main Authors: 高新民 (高新民, 安筱鹏主编); 安筱鹏
Published: 浙江大学出版社
Publication Dates: 2010
Call Number: F719/0207
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5
电子服务

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Main Authors: 覃征 (覃征，虞凡，董金春编著); 虞凡; 董金春
Published: 浙江大学出版社
Publication Dates: 2009
Call Number: F713.36/1422-12
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6
服务外包 从“中国制造”走向“中国服务”

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Main Authors: 吴胜武 (吴胜武，余志伟，杨小虎著); 余志伟; 杨小虎
Published: 浙江大学出版社
Publication Dates: 2009
Call Number: F719/6871
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7
服务信任与信誉

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Main Authors: 澳 Chang Elizabeth (Elizabeth Chang，Tharam Dillon，Farookh K. Hussain[著]); 澳 Dillon Tharam; 澳 Hussain Farookh K
Group Author: 陈德人 (译); 郑小林 (译); 干红华 (译)
Published: 浙江大学出版社
Publication Dates: 2008
Call Number: F713.36/7228-3
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