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Author Results for Hayes Bob E., 1963-

Elsevier Science & Technology
Bob E. Hayes
Hayes,Bob E.,

1
Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods

Cover is for reference only
Main Authors: Hayes Bob E., 1963-
Published: ASQ Quality Press,
Publication Dates: c2008.
Call Number: F713.55/H417/3rd.ed.
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