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优质顾客服务管理 修订版

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Main Authors: 美 马丁 W.B. ((美)William B.Martin著); 美 Martin William B.
Group Author: 万君宝 (译); 陈永华 (译); 王晖 (译)
Published: 上海财经大学出版社
Publication Dates: 2000
Call Number: F713.55/7112
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2
衡量顾客满意度

Cover is for reference only
Main Authors: 美 格尔森 R.F. ((美)Richard F.Gerson著); 美 Gerson Richard F.
Group Author: 万君宝 (译); 陈永华 (译); 王晖 (译)
Published: 上海财经大学出版社
Publication Dates: 2000
Call Number: F713.55/4924
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