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1
快递电话客户服务

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Main Authors: 曾珎 (曾珎主编)
Published: 高等教育出版社
Publication Dates: 2015
Call Number: F618.1/8611
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2
话术设计

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Main Authors: 洪玉见 1980- (洪玉见主编)
Published: 光明日报出版社
Publication Dates: 2015
Call Number: F626.3/3117
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3
10086话务员手册

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Main Authors: 张立春 (张立春编著)
Published: 人民邮电出版社
Publication Dates: 2013
Call Number: F626.13-62/1205
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4
话务语言传播方略

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Main Authors: 张海燕 (张海燕著)
Published: 河北大学出版社
Publication Dates: 2012
Call Number: F626.13/1234
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5
高级呼叫服务师 国家职业资格一级

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Main Authors: 王竞 (王竞主编)
Published: 中国劳动社会保障出版社
Publication Dates: 2010
Call Number: F626.13/1102-2
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6
客户服务导论与呼叫中心实务

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Main Authors: 赵溪 (赵溪主编)
Published: 清华大学出版社
Publication Dates: 2010
Call Number: F274/4831-4
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7
呼叫中心座席员培训教程

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Main Authors: 刘宇 (刘宇编著)
Published: 人民邮电出版社
Publication Dates: 2009
Call Number: F626.13/0434
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8
呼叫服务师

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Main Authors: 王竞 (王竞主编)
Published: 中国劳动社会保障出版社
Publication Dates: 2009
Call Number: F626.13/1102-1
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9
呼叫服务员 四级

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Corporate Authors: 上海市职业培训研究发展中心
Published: 中国劳动社会保障出版社
Publication Dates: 2009
Call Number: F626.13/2313
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10
呼叫服务员 五级

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Corporate Authors: 人力资源和社会保障部教材办公室; 中国就业培训技术指导中心上海分中心; 上海市职业培训研究发展中心
Published: 中国劳动社会保障出版社
Publication Dates: 2009
Call Number: F626.13/8433
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11
呼叫中心接线员培训手册

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Main Authors: 王可任 (王可任，张翠玲著); 张翠玲
Published: 人民邮电出版社
Publication Dates: 2009
Call Number: F626.13/1112
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12
电话呼叫人员技能手册

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Main Authors: 滕宝红 (滕宝红，李建华主编); 李建华
Published: 人民邮电出版社
Publication Dates: 2009
Call Number: F626.13/7232
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13
呼叫服务员 国家职业资格四级

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Main Authors: 王竞 (王竞主编)
Published: 中国劳动社会保障出版社
Publication Dates: 2007
Call Number: F626.13/1102
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14
客户服务导论与呼叫中心实务

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Main Authors: 赵溪 (赵溪主编)
Published: 清华大学出版社
Publication Dates: 2006
Call Number: F274/4831-1
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15
铁路话务员

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Corporate Authors: 铁道部劳动和卫生司; 铁道部人才服务中心
Published: 中国铁道出版社
Publication Dates: 2002
Call Number: U285.12/8304
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16
呼叫中心客户服务座席员

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Main Authors: 赵溪 (赵溪主编)
Published: 人民邮电出版社
Publication Dates: 2002
Call Number: F626.13/4831
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17
110控制与服务指南

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Main Authors: 谭迎疆 (谭迎疆著)
Published: 警官教育出版社
Publication Dates: 1998
Call Number: D631/3731
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18
电话话务图表手册

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Corporate Authors: 联邦德国西门子公司
Group Author: 宋瑞麟 (译)
Published: 人民邮电出版社
Publication Dates: 1984
Call Number: TN916/1526
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19
机线员、线务员基础知识

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Main Authors: 曾超 (曾超，赵兴江著); 赵兴江
Published: 人民邮电出版社
Publication Dates: 1983
Call Number: TN916/8648
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20
话务理论基础

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Corporate Authors: 北京邮电学院电子交换专业
Published: 人民邮电出版社
Publication Dates: 1977
Call Number: TN916/1055
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