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勇敢立大志，弯腰做小事 28个实践热情服务的心法

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Main Authors: 沈方正 (口述)
Group Author: 卢智芳 (采访整理)
Published: 天下杂志股份有限公司
Publication Dates: 2014
Call Number: F719.2/3101-1
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2
能被小用 才是大才 27个不可不知的服务关键

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Main Authors: 沈方正 (口述)
Group Author: 卢智芳 (采访整理)
Published: 天下杂志股份有限公司
Publication Dates: 2012
Call Number: F719.2/3101
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