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1
优质顾客服务管理 修订版

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Main Authors: 美 马丁 W.B. ((美)William B.Martin著); 美 Martin William B.
Group Author: 万君宝 (译); 陈永华 (译); 王晖 (译)
Published: 上海财经大学出版社
Publication Dates: 2000
Call Number: F713.55/7112
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2
衡量顾客满意度

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Main Authors: 美 格尔森 R.F. ((美)Richard F.Gerson著); 美 Gerson Richard F.
Group Author: 万君宝 (译); 陈永华 (译); 王晖 (译)
Published: 上海财经大学出版社
Publication Dates: 2000
Call Number: F713.55/4924
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3
如何平息顾客的不满 修订版

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Main Authors: 美 摩根 R.L. ((美)Rebecca L.Morgan著); 美 Morgan Rebecca L.
Group Author: 徐大建 (译)
Published: 上海财经大学出版社
Publication Dates: 2000
Call Number: F713.55/0249
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4
优质服务 第三版

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Main Authors: 美 马丁 ((美)William B.Martin著); 美 Martin William B.
Group Author: 彭福永 (译)
Published: 上海财经大学出版社
Publication Dates: 2000
Call Number: F719/7112
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