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Ombudsmen at the Crossroads : The Legal Services Ombudsman, Dispute Resolution and Democratic Accountability /

This insightful study shines a critical spotlight on the evolution of the ombud, that well-studied but little-understood creature. Using legal services regulation as a case study, the authors trace the shift from democratic accountability to consumer empowerment evident in the set-up of ombuds today...

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Bibliographic Details
Main Authors: O'Brien, Nick
Corporate Authors: SpringerLink Online service
Group Author: Seneviratne, Mary, 1948
Published: Palgrave Macmillan UK : Imprint: Palgrave Macmillan,
Publisher Address: London :
Publication Dates: 2017.
Literature type: eBook
Language: English
Subjects:
Political science
Political communication
Public Policy
Great Britain > Politics and government
Public law
Political Science and International Relations
British Politics
Online Access: http://dx.doi.org/10.1057/978-1-137-58446-5
Summary: This insightful study shines a critical spotlight on the evolution of the ombud, that well-studied but little-understood creature. Using legal services regulation as a case study, the authors trace the shift from democratic accountability to consumer empowerment evident in the set-up of ombuds today. In doing so, they not only expose the impoverishment brought about by this new dispute resolution focus but consider what s at risk to society and our administrative justice system. This is a sobering reminder of the need to retain the collective memory of the history and purpose of the ombud in
Carrier Form: 1 online resource(XII,454pages)
ISBN: 9781137584465
Index Number: JF1525
CLC: D956.157
Contents: Introduction: Dispute Resolution and Democratic Accountability -- Chapter 1. Professional Context and Regulatory Background: Fat Cats and Frustrated Consumers -- Chapter 2. The LSO, Market Forces and the Challenge to Professional Self-regulation in the 1980s -- Chapter 3. The LSO in Practice 1991-1997: Democratic Accountability and the Creaking System -- Chapter 4. The LSO in Practice 1998-2002: Consumer Dispute Resolution and The Regulatory Maze -- Chapter 5. The LSO in Practice 2003-2010: Putting Consumers First -- Chapter 6. Conclusion: The Ombuds as Third Way . .

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