Screen LibraryCrucial conversations：tools for talking when stakes are high
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| Group Author: | |
|---|---|
| Published: |
McGraw-Hill,
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| Publisher Address: | New York |
| Publication Dates: | c2002. |
| Literature type: | Book |
| Language: | English |
| Subjects: | |
| Carrier Form: | xv, 240 p.: ill. ; 23 cm. |
| ISBN: |
0071401946 (alk. paper) 9780071401944 (alk. paper) |
| Index Number: | C912 |
| CLC: | C912.3 |
| Call Number: | C912.3/C955-1 |
| Contents: |
Includes bibliographical references (p. 229) and index. What's a crucial conversation?: and who cares? -- Mastering crucial conversations: the power of dialogue -- Start with heart: how to stay focused on what you really want -- Learn to look: how to notice when safety is at risk -- Make it safe: how to make it safe to talk about almost anything -- Master my stories: how to stay in dialogue when you're angry, scared, or hurt -- State my path: how to speak persuasively, not abrasively -- Explore others' paths: how to listen when others blow up or clam up -- Move to action: how to turn crucial conversations into action and results -- Putting it all together: tools for preparing and learning -- Yeah, but: advice for tough cases -- Change your life: how to turn ideas into habits. |