Trust and reputation for service-oriented environments technologies for building business intelligence and consumer confidence /
Trustworthiness technologies and systems for service-oriented environments are re-shaping the world of e-business. By building trust relationships and establishing trustworthiness and reputation ratings, service providers and organizations will improve customer service, business value and consumer c...
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Main Authors: | |
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Group Author: | ; |
Published: |
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Literature type: | Electronic eBook |
Language: | English |
Subjects: | |
Online Access: |
http://onlinelibrary.wiley.com/book/10.1002/9780470028261 |
Summary: |
Trustworthiness technologies and systems for service-oriented environments are re-shaping the world of e-business. By building trust relationships and establishing trustworthiness and reputation ratings, service providers and organizations will improve customer service, business value and consumer confidence, and provide quality assessment and assurance for the customer in the networked economy. |
Carrier Form: | 1 online resource (xix, 349 pages) : illustrations |
Bibliography: | Includes bibliographical references and index. |
ISBN: |
0470028254 9780470028254 0470028262 9780470028261 |
Index Number: | HF5548 |
CLC: | F713.36 |
Contents: | Trust and security in service-oriented environments -- Trust concepts and trust model -- Trustworthiness -- Trust ontology for service-oriented environment -- The fuzzy and dynamic nature of trust -- Trustworthiness measure with CCCI -- Trustworthiness systems -- Reputation concepts and the reputation model -- Reputation ontology -- Reputation calculation methodologies -- Reputation systems -- Trust and reputation prediction -- Trust and reputation modeling -- The vision of trust and reputation technology. |