Managing the customer experience:a measurement-based approach

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Bibliographic Details
Main Authors: Wilburn Morris 1953-
Published: ASQ Quality Press,
Publisher Address: Milwaukee, Wis.
Publication Dates: 2007.
Literature type: Book
Language: English
Subjects:
Carrier Form: xv, 112 p.: ill. ; 23 cm.
ISBN: 0873897021
9780873897020 (pbk.)
Index Number: F713
CLC: F713.55
Call Number: F713.55/W666
Contents: Includes bibliographical references (p. 107-108) and index.