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Building great customer experiences

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Bibliographic Details
Main Authors: Shaw Colin 1928-
Group Author: Ivens John
Published: Palgrave,
Publisher Address: Houndmills, Basingstoke, Hampshire New York
Publication Dates: 2002.
Literature type: Book
Language: English
Subjects:
Customer services
Consumer satisfaction
Experience
Customer relations
Carrier Form: xvi, 224 p.: ill. ; 24 cm.
ISBN: 0333990137 (cloth)
Index Number: F713
CLC: F713.55
Call Number: F713.55/S534
Contents: Includes bibliographical references (p. 215-218) and index.

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