新服务开发
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Main Authors: | ; |
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Group Author: | ; |
Published: |
东北财经大学出版社
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Publisher Address: | 大连 |
Publication Dates: | 2005 |
Literature type: | Book |
Language: | Chinese |
Series: |
CRM实战方略丛书 |
Subjects: | |
Carrier Form: | 218页: ; 21cm |
ISBN: | 7-81084-443-1 |
Index Number: | F274 |
CLC: | F274 |
Call Number: | F274/5842 |
Contents: | 本书为读者提供了一种开发服务的新方法,使用该方法开发出的服务过程将会更稳健、更有效,让您在竞争激烈的市场上获得比较优势,从而实现梦寐以求的目标。 |
Note: | 书名原文:Developing New Service: Incorporating the Voice of the Customer into Strategic Service Development |