Screen LibraryMunicipal benchmarks：assessing local performance and establishing community standards
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| Main Authors: | |
|---|---|
| Published: |
Sage Publications,
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| Publisher Address: | Thousand Oaks, Calif. |
| Publication Dates: | c2001. |
| Literature type: | Book |
| Language: | English |
| Edition: | 2nd ed. |
| Subjects: | |
| Carrier Form: | ix, 501 p.: ill. ; 26 cm. |
| ISBN: | 0761920781 (cloth : alk. paper) |
| Index Number: | F299 |
| CLC: |
F299.712 TU984.712 |
| Call Number: | F299.712/A521/2nd.ed. |
| Contents: |
Includes bibliographical references (p. 471-481) and index. Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones. |