Municipal benchmarks:assessing local performance and establishing community standards
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Main Authors: | |
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Published: |
Sage Publications,
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Publisher Address: | Thousand Oaks, Calif. |
Publication Dates: | c2001. |
Literature type: | Book |
Language: | English |
Edition: | 2nd ed. |
Subjects: | |
Carrier Form: | ix, 501 p.: ill. ; 26 cm. |
ISBN: | 0761920781 (cloth : alk. paper) |
Index Number: | F299 |
CLC: |
F299.712 TU984.712 |
Call Number: | F299.712/A521/2nd.ed. |
Contents: |
Includes bibliographical references (p. 471-481) and index. Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones. |