Business process mapping:improving customer satisfaction
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Main Authors: | |
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Group Author: | |
Published: |
Wiley,
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Publisher Address: | New York |
Publication Dates: | 2002. |
Literature type: | Book |
Language: | English |
Subjects: | |
Carrier Form: | xv, 300 p.: ill. ; 24 cm. |
ISBN: | 0471079774 (cloth : alk. paper) |
Index Number: | F713 |
CLC: | F713.5 |
Call Number: | F713.5/J122 |
Contents: | Includes bibliographical references and index. |