Screen LibraryBusiness process mapping：improving customer satisfaction
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| Main Authors: | |
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| Group Author: | |
| Published: |
Wiley,
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| Publisher Address: | New York |
| Publication Dates: | 2002. |
| Literature type: | Book |
| Language: | English |
| Subjects: | |
| Carrier Form: | xv, 300 p.: ill. ; 24 cm. |
| ISBN: | 0471079774 (cloth : alk. paper) |
| Index Number: | F713 |
| CLC: | F713.5 |
| Call Number: | F713.5/J122 |
| Contents: | Includes bibliographical references and index. |