Screen LibraryGlobal perspectives on service science : Japan /
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| Group Author: | ; ; |
|---|---|
| Published: |
Springer,
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| Publisher Address: | New York : |
| Publication Dates: | [2016] |
| Literature type: | Book |
| Language: | English |
| Series: |
Service science : research and innovations in the service economy,
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| Subjects: | |
| Carrier Form: | xiii, 349 pages : illustrations, forms ; 24 cm. |
| Bibliography: | Includes bibliographical references. |
| ISBN: |
9781493935925 (hardback) : 1493935925 (hardback) |
| Index Number: | HD9987 |
| CLC: | F733.136.9 |
| Call Number: | F733.136.9/G562 |
| Contents: | Introduction -- Service Innovation in Japan and Service-Dominant Logic -- Context Management Approach to Value Co-Creation: Toward Dynamic Process Model of Customer as Value Co-Creator -- Human Behavior Observation for Service Science -- Community-based participatory service engineering: Case studies and technologies -- Methodology of Workshop-Based Innovative System Design Grounded in Systems Engineering and Design Thinking -- Wants Chain Analysis: Analysis and design methods of social systems taking into consideration the diversity of people's needs -- Interactive Service Design Method: Application to Aircraft Operations at Haneda Airport -- Service Design in Tourism: Encouraging a cooperative relationship between professional design and non-professional design -- Value Co-Creation Process and Value Orchestration Platform -- Formalizing expert knowledge through machine learning -- Agent-based Simulation for Service Science -- Temporal-Spatial Collaboration Support for Nursing and Caregiving Services -- Quest for Equation of Life: Scientific Constraints on How We Spend our Time -- The Spread of Services and Consumer Value Co-Creation -- Sustainability and Scalability in Japanese Creative Services -- Knowledge Structuring Tools for Decision Support Service: An Overview of Citation-based Approach -- R & D servitization in the manufacturing industry -- MANGA-case training for global service science -- Creation of Service Science Curriculum for Customer-Oriented Business Innovation -- Service Engineering Road Map of Ministry of Economy Trade and Industry in Japan. |