Screen Library顾客至上：赢得顾客忠诚的12条黄金法则 = Customer loyalty：how to earn it, how to keep it
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| Main Authors: | |
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| Group Author: | |
| Published: |
汕头大学出版社
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| Publisher Address: | 汕头 |
| Publication Dates: | 2010 |
| Literature type: | Book |
| Language: | Chinese |
| Edition: | 2版 |
| Subjects: | |
| Carrier Form: | 241页: 图 ; 24cm |
| ISBN: | 978-7-81120-938-9 |
| Index Number: | F713 |
| CLC: | F713.50 |
| Call Number: | F713.50/4964-2 |
| Contents: | 本书共十章，内容包括：透视忠诚、培养忠诚顾客的7个关键环节、从展望者到“第一次”顾客、从“第一次”顾客到常客、顾客流失的预防和应对、顾客流失的预防和应对等。 |