顾客至上:赢得顾客忠诚的12条黄金法则 = Customer loyalty:how to earn it, how to keep it
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Main Authors: | |
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Group Author: | |
Published: |
汕头大学出版社
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Publisher Address: | 汕头 |
Publication Dates: | 2010 |
Literature type: | Book |
Language: | Chinese |
Edition: | 2版 |
Subjects: | |
Carrier Form: | 241页: 图 ; 24cm |
ISBN: | 978-7-81120-938-9 |
Index Number: | F713 |
CLC: | F713.50 |
Call Number: | F713.50/4964-2 |
Contents: | 本书共十章,内容包括:透视忠诚、培养忠诚顾客的7个关键环节、从展望者到“第一次”顾客、从“第一次”顾客到常客、顾客流失的预防和应对、顾客流失的预防和应对等。 |