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Electronic customer relationship management

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Bibliographic Details
Group Author: Fjermestad Jerry; Romano Nicholas C
Published: M.E. Sharpe,
Publisher Address: Armonk, N.Y. London
Publication Dates: c2006.
Literature type: Book
Language: English
Series: Advances in management information systems ; v. 3
Subjects:
Customer relations > Management
Electronic commerce
Relations avec la clientèle > Gestion
Commerce électronique
Carrier Form: xiii, 210 p.: ill. ; 26 cm.
ISBN: 0765613271
9780765613271
Index Number: F713
CLC: F713.36
Call Number: F713.36/E386-9
Contents: Includes bibliographical references and index.

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