Screen Library抓住顾客的心：顾客满意度的调查与研究 = AMA Handbook for Customer Satisfaction:A Complete Guide to Research,Planning & Implementation
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| Main Authors: | ; |
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| Group Author: | ; |
| Published: |
宇航出版社 科文(香港)出版公司 2001重印
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| Publisher Address: | 北京 |
| Publication Dates: | 1998 2001重印 |
| Literature type: | Book |
| Language: | Chinese |
| Series: |
科文西方工商管理经典文库·客户关系管理系列 |
| Subjects: | |
| Carrier Form: | 305页: ; 20cm |
| ISBN: | 7-80144-194-X |
| Index Number: | F713 |
| CLC: | F713.5 |
| Call Number: | F713.5/4922-3 |
| Contents: | 本书原名:美国市场营销学会顾客满意度手册 |