Cover is for reference only

Customer satisfaction evaluation：methods for measuring and implementing service quality

Saved in:
Bibliographic Details
Main Authors: Grigoroudis Evangelos
Group Author: Siskos Yannis
Published: Springer,
Publisher Address: New York
Publication Dates: c2010.
Literature type: Book
Language: English
Series: International series in operations research & management science ; 139
Subjects:
Consumer satisfaction > Evaluation > Data processing
Marketing research > Statistical methods
Consumer satisfaction > Evaluation > Statistical methods
Carrier Form: xii, 313 p.: ill. ; 25 cm.
ISBN: 9781441916396 (hbk.)
1441916393 (hbk.)
1441916407 (ebk.)
9781441916402 (ebk.)
Index Number: F713
CLC: F713.5
F713.52
Call Number: F713.5/G857
Contents: Includes bibliographical references (p. [287]-309) and index.

Related Book Recommendations