Screen LibraryConnecting knowledge and performance in public services：from knowing to doing
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| Group Author: | ; ; |
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| Published: |
Cambridge University Press,
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| Publisher Address: | Cambridge New York |
| Publication Dates: | 2010. |
| Literature type: | Book |
| Language: | English |
| Subjects: | |
| Carrier Form: | xviii, 295 p.: ill. ; 26 cm. |
| ISBN: |
9780521195461 0521195462 |
| Index Number: | D035 |
| CLC: | D035.5 |
| Call Number: | D035.5/C752 |
| Contents: |
Includes bibliographical references and index. "The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This increased scrutiny and performance measurement has undoubtedly produced improved public services. Yet we still have a limited understanding about how this information can be best used to bring about improvements in performance. What goes on inside t |