1
On purpose : delivering a branded customer experience people love /

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Main Authors: Smith, Shaun
Group Author: Milligan, Andy
Published: Kogan Page,
Publication Dates: 2015.
Call Number: F713.3/S659
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2
Uncommon practice people who deliver a great brand experience

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Group Author: Smith Shaun; Milligan Andy
Published: Financial Times Prentice Hall,
Publication Dates: 2002.
Call Number: F719/U548
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3
Managing the customer experience turn customers into advocates

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Main Authors: Smith Shaun
Group Author: Wheeler Joe
Published: Financial Times Prentice Hall,
Publication Dates: 2002.
Call Number: F713.55/S659
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4
不平凡的做法 感动行销新范例 People Who Deliver a Great Brand Experience

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Main Authors: 美 米利根 A. Milligan, Andy ((美)A.米利根, (美)S.史密斯编著); 美 史密斯 S. Smith, Shaun
Group Author: 郭菀玲 (译)
Published: 上海世界图书出版公司
Publication Dates: 2005
Call Number: F274/9924
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5
顾客体验品牌化 体验经济在营销中的应用

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Main Authors: 美 史密斯 肖恩 ((美)肖恩·史密斯(Shaun Smith), (美)乔·惠勒(Joe Wheeler)著); 美 Smith Shaun; 美 惠勒 乔; 美 Wheeler Joe
Group Author: 韩顺平 (译); 吴爱胤 (译)
Published: 机械工业出版社
Publication Dates: 2004
Call Number: F279.1/5034
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