Essentials of marketing management

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Bibliographic Details
Main Authors: Lancaster Geoffrey. 1938-
Group Author: Massingham Lester.
Published: Routledge,
Publisher Address: London New York
Publication Dates: 2011.
Literature type: Book
Language: English
Subjects:
Carrier Form: xxv, 524 p.: ill. ; 26 cm.
ISBN: 9780415553469 (hardback)
0415553466 (hardback)
9780415553476 (pbk.)
0415553474 (pbk.)
9780203847206 (ebook)
0203847202 (ebook)
Index Number: F713
CLC: F713.5
Call Number: F713.5/L244-1
Contents: Includes bibliographical references and index.
Development of a strategic approach to marketing -- Markets and customers : consumer and organizational buyer behaviour and marketing strategy -- Markets and customers : market boundaries; target marketing -- Product and innovation strategies -- Pricing strategies -- Channels of distribution and logistics -- Communications -- Selling -- Customer care and relationship marketing -- Direct marketing -- Sales forecasting -- Marketing information systems and research -- Analyzing the environment (opportunities and threats) and appraising resources (strengths and weaknesses) -- Evaluating and controlling strategic marketing -- Strategic marketing planning tools -- Global marketing -- Services marketing and not-for-profit marketing.