Screen LibraryService design for six sigma a roadmap for excellence /
A roadmap to consistent, high-quality service for any organization. A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. This book introduces Design for...
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| Literature type: | Electronic eBook |
| Language: | English |
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| Online Access: |
http://onlinelibrary.wiley.com/book/10.1002/0471744719 |
| Summary: |
A roadmap to consistent, high-quality service for any organization. A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term "a whole quality business," one that takes a proactive stance and gets t |
| Carrier Form: | 1 online resource (xxi, 424 pages) : illustrations |
| Bibliography: | Includes bibliographical references (pages 409-417) and index. |
| ISBN: |
0471744719 9780471744719 0471744700 9780471744702 |
| Index Number: | TS156 |
| CLC: | F273.2 |
| Contents: | Service design -- What is six sigma -- Introduction to service design for six sigma (DFSS) -- Service design for six sigma deployment -- Service DFSS project road map -- Service DFSS transfer function and scorecards -- Quality function deployment (QFD) -- Process modeling and process management -- Theory of inventive problem solving (TRIZ) for service -- Introduction to design for transactional DFX -- Failure mode and effect analysis (FMEA) -- Fundamentals of experimental design -- Service design robustness -- Discrete event simulation -- Design validation -- Supply chain process -- DFSS in |