Screen Library满意度的价值：联结顾客与员工满意度到财务底线
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| Main Authors: | ; |
|---|---|
| Group Author: | ; |
| Published: |
东北财经大学出版社
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| Publisher Address: | 大连 |
| Publication Dates: | 2005 |
| Literature type: | Book |
| Language: | Chinese |
| Series: |
CRM实战方略丛书 |
| Subjects: | |
| Carrier Form: | 274页: ; 21cm |
| ISBN: | 7-81084-444-X |
| Index Number: | F274 |
| CLC: | F274 |
| Call Number: | F274/4422-2 |
| Contents: | 本书第一次把顾客满意度和员工满意度直接同企业的有形经营成果——市场份额、收入、盈利性联系了起来，对实践具有重要的指导意义。 |
| Note: | 书名原文：Linking Customer and Employee Satisfaction to the Bottom Line |