Screen Library关键时刻留住顾客 = Grasp your chances while you can
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| Main Authors: | |
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| Published: |
机械工业出版社
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| Publisher Address: | 北京 |
| Publication Dates: | 2007 |
| Literature type: | Book |
| Language: | Chinese |
| Subjects: | |
| Carrier Form: | 27,220页: ; 25cm |
| ISBN: | 978-7-111-22320-7 |
| Index Number: | F274 |
| CLC: | F274 |
| Call Number: | F274/4446-1 |
| Contents: | 本书通过提出形象化的54张服务王牌，阐述了服务目标、服务流程、服务标准、服务绩效和服务素质等内容。 |