关键时刻留住顾客 = Grasp your chances while you can
Saved in:
Main Authors: | |
---|---|
Published: |
机械工业出版社
|
Publisher Address: | 北京 |
Publication Dates: | 2007 |
Literature type: | Book |
Language: | Chinese |
Subjects: | |
Carrier Form: | 27,220页: ; 25cm |
ISBN: | 978-7-111-22320-7 |
Index Number: | F274 |
CLC: | F274 |
Call Number: | F274/4446-1 |
Contents: | 本书通过提出形象化的54张服务王牌,阐述了服务目标、服务流程、服务标准、服务绩效和服务素质等内容。 |