Screen LibraryThe evaluation and measurement of library services /
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| Main Authors: | |
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| Group Author: | |
| Published: |
Libraries Unlimited, an imprint of ABC-CLIO, LLC,
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| Publisher Address: | Santa Barbara, CA : |
| Publication Dates: | [2018] |
| Literature type: | Book |
| Language: | English |
| Edition: | Second edition. |
| Subjects: | |
| Carrier Form: | xxvi, 446 pages : illustrations, forms ; 26 cm |
| Bibliography: | Includes bibliographical references and indexes. |
| ISBN: |
9781440855368 (paperback) : 1440855366 (paperback) |
| Index Number: | Z678 |
| CLC: | G259.712 |
| Call Number: | G259.712/M439/2nd ed. |
| Contents: | Part I. Evaluation : process and models -- Evaluation issues -- Evaluation models -- Part II. Methodology concerns -- Qualitative tools -- Quantitative tools -- Analysis of data -- Part III. Evaluation of library operations -- Evaluation of operations -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of automated systems -- Evaluation of automated materials handling systems -- Part IV. Evaluation of library services -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of eBooks -- Evaluation of reference services -- Evaluation of information literacy -- Evaluation of summer reading programs -- Evaluation of customer service -- Evaluation of social media -- Evaluation of physical space -- Evaluation of the user experience -- Part V. Evaluation of library outcomes -- Evaluating the broader perspective -- Outcomes and value -- Economic impacts -- Evaluation of social impacts -- Communicating the library's story. |