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Customer satisfaction evaluation：methods for measuring and implementing service quality

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Bibliographic Details
Main Authors: Grigoroudis Evangelos.
Corporate Authors: SpringerLink (Online service)
Group Author: Siskos Yannis.
Published: Springer,
Publisher Address: New York
Publication Dates: c2010.
Literature type: Book
Language: English
Series: International series in operations research & management science ; 139
Subjects:
Consumer satisfaction > Evaluation > Data processing.
Marketing research > Statistical methods.
Business > Management.
Electronic books.
Consumer satisfaction > Evaluation > Statistical methods.
Online Access: http://dx.doi.org/10.1007/978-1-4419-1640-2
Carrier Form: 1 online resource (xii, 313 p.): ill.
ISBN: 9781441916402 (electronic bk.)
1441916407 (electronic bk.)
Index Number: F713
CLC: F713.5
F713.52
Contents: Includes bibliographical references (p. [287]-309) and index.

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