Screen LibraryTechnological applications and advancements in service science, management, and engineering /
"This book is a compendium of research that proves to be an indispensable resource for cutting-edge knowledge in service science that is understood as a broad research field that embodies all the aspects that relate to services, their planning, design, operation, evaluation, and improvement&quo...
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| Corporate Authors: | |
|---|---|
| Group Author: | |
| Published: |
IGI Global,
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| Publisher Address: | Hershey, Pa. : |
| Publication Dates: | 2012. |
| Literature type: | eBook |
| Language: | English |
| Subjects: | |
| Online Access: |
http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-1583-0 |
| Summary: |
"This book is a compendium of research that proves to be an indispensable resource for cutting-edge knowledge in service science that is understood as a broad research field that embodies all the aspects that relate to services, their planning, design, operation, evaluation, and improvement"--Provided by publisher. |
| Carrier Form: | PDFs (357 pages) : illustrations |
| Bibliography: | Includes bibliographical references. |
| ISBN: | 9781466615847 (ebook) |
| Access: | Restricted to subscribers or individual electronic text purchasers. |
| Index Number: | HD9980 |
| CLC: | F719 |
| Contents: | 1. Service science, quo vadis? / Peter G eczy, Noriaki Izumi, K oiti Hasida -- 2. Model-driven engineering of service-oriented systems: a research agenda / Dragan Ga sevic, Marek Hatala -- 3. Fundamental patterns for enterprise integration services / Stephan Aier, Robert Winter -- 4. Information stewardship in cloud computing / David Pym, Martin Sadler -- 5. Servitized enterprises for distributed collaborative commerce / Haluk Demirkan, James C. Spohrer -- 6. An approach to deploying SOA in technological information integration: a case study / Zhuofeng Zhao, Haifang Fu, Jun Fang -- 7. Service composition based software solution design: a case study in automobile supply chain / Tong Mo -- 8. Supermarket service modeling and evaluation / Dihui Bao -- 9. Service science, management and engineering education: a unified model for university / Jianliang Wei, Jianhua Chen, Qinghua Zhu -- 10. Exploration of Adoption of Service Innovations through Technology Road-Mapping: Case of Location Based Services / Tugrul Daim, Robert Harmon, Haluk Demirkan -- 11. Pricing integrated customer solutions: a process-oriented perspective on value appropriation / Sebastian Bonnemeier, Ferdinand Burianek, Ralf Reichwald -- 12. An ideation framework for service process improvement / Maya Kaner, Reuven Karni -- 13. Preliminary discussions on several characteristics of service value / Chao Ma, Zhongjie Wang, Xiaofei Xu -- 14. An integrated methodology for the evaluation of electronic port services / Nikolaos Marianos, Maria Lambrou -- 15. Using system dynamics to analyze customer experience design / Yen-Hao Hsieh, Soe-Tsyr Yuan -- 16. Modeling of service systems / Martin B ottcher, Klaus-Peter F ahnrich -- 17. A structured test approach for service concepts / Thomas Burger, Kwang-Jae Kim, Thomas Meiren -- 18. Service blueprinting as a failure elimination tool in the case of outsourcing services / Pirjo Yli-Viitala, Jari Kuusisto, Kyrill Meyer -- 19. Simulation based evaluation of service science productivity for solution providers / Sven M. Tackenberg ... [et al.] -- 20. Safety alarm systems and related services: from potholes to innovation opportunities / Satu Pekkarinen, Helin a Melkas. |